Frequently Asked Questions

Here are some subscriber questions and comments that may be of help.

Q: What if I forgot my password?

Go to LOGIN and enter your User Name. Then click on "Request New Password." You will be sent an email with a one time link for logging in to the home page of your user account. Go to PROFILE. Click on EDIT and you'll be taken to a page where you can type in a new password.

Q: How do I know how many days are left in my subscription?

Your main Profile page will tell you how many days of sessions are remaining.

Q: Do I have to start with Level 1 assessing for an older student?

If your student has any previous knowledge of the letters -- name, formation, and sound, then it’s important to assess to establish a baseline. Review the Pronunciation videos (especially Level 1 - Alphabet, to get clarity on certain, tricky sounds (like y and w).

For older students, you need to know how much they know and where to start. The Choices for Spelling and Nonsense Syllables Assessments are especially revealing with older students who have had to memorize words.

If you have any questions, CONTACT US.
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